Apple has recognized that some of his Apple Watch they have a factory defect and that “under very rare circumstances a crack could form along the rounded edge,” explains the signature on its support page. Specifically, the company refers to the models of Apple Watch Series 2 or 3 aluminum. Thus, to compensate for possible breakages, the company has enabled a service to replace the screens of the affected models free of charge.
In the statement of Apple, the firm explains to users how to recognize this fault, which can be done even visually. "The crack can start on one side and then continue around the screen, as shown in the images," he clarifies.
So that no one has any doubt about whether your watch could be among the faulty ones, Apple Describe the exact models that fall within the repair program in the following table, where the different models are seen, as well as the box size, colors, materials and on what dates they were sold:
How to ask to repair your Apple Watch?
If you are among users with watches that present this type of break on the screen you can go to fix it through three ways. First, through an authorized service provider of Apple. Another possibility is to make an appointment at an official store of Apple. And finally, you can also contact the technical support service of Apple to arrange a mail delivery service, through the Repair Center of Apple.
Regardless of the option you choose, the device will be fixed at an official repair center, and Apple It ensures that the repaired watch will be returned within five days. However, if the break is due to a blow caused by the user, forget that the repair comes out for free, since the company could add a cost not included. For more information, you can visit the official customer service page of Apple.