Chromebooks won't connect to hotel Wi-Fi: what to do

by Kelvin
Chromebooks won't connect to hotel Wi-Fi: what to do

Having a strange problem, unable to connect to the Wi-Fi network at the hotel where you are staying? You are not alone Chromebooks can experience wireless connection problems, where connections are lost every few seconds or minutes. Sometimes the connection runs out after a different period of time, depending on the hotel you visit.

Here is what you can do to fix this frustrating problem.


Recharge Wi-Fi

Sometimes all apps and devices experience connectivity issues. This may sound trivial, but the solution to your problem may be as simple as turning Wi-Fi on and off. In the lower right corner of your Chromebook, navigate to the status bar and click. Now go to Configurations. In the Settings menu, scroll down until you see Internet connection went to Turn off Wi-Fi connection with the corresponding button.

Don't turn on the wifi right away. It is recommended that you turn off your Chromebook, leave it there for 5-10 minutes, and turn it on again. Return to the Settings page and activate Wi-Fi Connection.

Chromebooks won't connect to hotel Wi-Fi: what to do 1

Restart the router

You can always call room service and ask them to restart the router. This will only take a few minutes, which shouldn't be a problem. However, if this doesn't work, try resetting the router in your room. Most hotels have Wi-Fi extensions to provide a better connection to their rooms. These Wi-Fi extenders are basically routers and, like routers, they sometimes experience interference.

Reset the router / extender in your room by unplugging. Wait a few minutes before connecting and turn it on again.

Try another network

If none of the solutions above helps, you may experience more complex problems. Try to log in to another network by navigating to Connection Settings in the lower right corner of your screen. If you don't have another network near the hotel in question, use your cell phone to create an access point. After setting up the access point, try connecting your Chromebook to it, just like you do with other wireless networks.

If this works, your Chromebook is probably not connected to the hotel's wireless network for some reason. This is most likely due to the "Captive Portal" problem. Don't worry, because there is a solution to this problem, though its setup and usage can be a bit frustrating.

Captive portal issues

Some Chromebooks may experience problems with public Wi-Fi networks. It is as if the device does not trust the security of a public network, which can be very annoying.

Captive portals appear to be "hijacking" your connection by directing you to their login page. This is actually a good, solid security feature that many public places offer, such as airports, coffee shops, and hotel lobbies. However, Chromebooks detect this deviation as a security threat, which means that they prohibit you from connecting to your hotel Wi-Fi or, at least, they do not allow you to navigate while connected to it. Portals that hotels tend to use redirect you from insecure pages to the intended portal, every few seconds. Every time you are forwarded to this portal, your Chromebook considers the change to be a security threat, and again prohibits you from connecting to the wireless network. This is how most hotel Wi-Fi networks are organized and that is why this problem occurs.

Therefore, if you surf the Internet using the hotel's Wi-Fi, it will open secure web pages (like most of them) and a Chrome browser will display the message "This site is unreachable" to be feared.

Try to refresh the page every time you are directed back to the portal. For a moment, you can see the web page you want to visit, until you return to the hotel portal page.

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Fortunately, there is a Chrome extension with an automatic update feature. You don't need JavaScript to use this app and you don't need a terminal. Auto Refresh Plus it is a good example of Chrome extension that can overcome this problem

This extension works by reloading the portal URL. However, extensions do this every three seconds, regardless of whether you have been directed to the portal or not.

Be prepared to manually remove many pop-up windows too. This can be very scary but again this can solve the problem with the captive portal.


If none of the above methods work, you may want to do a powerwash, which basically means doing a factory reset on your Chromebook. Before doing this, make sure you have backed up everything you need.

After making sure you want to perform a pressure wash, navigate to Configurations menu on your Chromebook. Scroll down and select Ahead. In the Advanced section, you will see Powerwash The menu. To choose Powerwash> Restart. In the box that appears, select Powerwash> Continue. Now follow the steps and do a pressure wash.

Back online

Chromebooks have been known to experience connectivity issues in hotels, but repairs generally just recharge fast Wi-Fi and reboot devices. Of course, you must restart the router, just in case. If you experience problems with the captive portal, browser extensions may be the solution. If the problem persists, perform a pressure wash. Of course, you can always contact a Chromebook technical support.

Have you experienced this problem too? In which hotel did you stay? Did you solve the problem successfully? Feel free to discuss this in the comment section below.

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