The Huawei P20 Pro, Despite having been in the market for more than a year, it is one of the most attractive phones you can buy today. Your price in Amazon It keeps going down and its camera is still one of the best even today. However, with the passage of time a trouble which, fortunately, has no difficult solution.
There are several forums that have been filled, months after the launch of the mobile, with an awkward device failure that prevents unlocking, use it comfortably or make use of the possibilities offered by your fingerprint sensor. Apparently there are a few mobile units whose Fingerprint sensor does not work properly and everything that is related to this component has a fault.
At this point there are two problems. The impossibility of recognizing our fingerprint on the Huawei P20 Pro, or that the software does not allow access to the configuration of our fingerprint. What can we do?
Fixing the fingerprint sensor problems on the Huawei P20 Pro
If you Huawei P20 Pro does not recognize the fingerprint First we must verify that the system is collecting it correctly. To do this, access the Settings from the mobile and scroll to the menu of Security and Privacy. Here you must access the options of Fingerprint ID.
Once inside, at the bottom you will see a list of registered fingerprints. click on each of them to discover if the mobile recognizes it correctly (a shading will appear when you place your finger on the sensor). If doing so is not detected, you will simply have to register the fingerprint again because it has probably been unconfigured. You will have to enter your PIN and then try to add a New fingerprint.
If you can't even access the fingerprint reader settings or by entering the fingerprints again the mobile works, you have to format the mobile. Before that you must save all the data (photos, videos, files) hosted on the phone because respect will eliminate all data.
Once done, follow the route Settings> System> Reset> Factory data reset> Reset phone to return the phone to its original state and "reactivate" the fingerprint sensor Huawei P20 Pro.
If this still does not work, it is likely that the problem is in the hardware. Contact the store where you bought your mobile phone with the manufacturer to request a warranty repair or an arrangement of the device.