One issue that haunts even the most advanced Android user is the message "Unfortunately the app has stopped working". This error message appears when you are using an app and it closes itself in your face. Annoying, isn't it? Fortunately, there are some tips for resolving this error by preventing it from destroying your nerves. Check it out below.
1. Restart your device
Sometimes all you have to do is restart your device, ie turn it off and on again. This will get rid of temporary files that may be causing the problem. Just hold the power button for a few seconds and select the option Restart.
2. Clear application data
This issue may affect system apps like Contacts and Gallery, but it may also happen to third-party apps like Instagram and many other apps. But the process to solve it is almost always the same:
- Go to Settings (or Settings or Configure);
- Select Apps (or Apps and notifications on Oreo / Pie) > All Apps (or View all apps on Oreo / Pie);
- Search for the application that gave error and Touchez it;
- Touchez on Storage;
- Touchez on Clear cache. If that doesn't work, repeat the process and Touchez Clear data (or Clear Storage on the pie).
All apps have a cache, a repository with frequently used data, that helps the app launch faster when you open it. A corrupt cache file can cause the problem, and "Clearing the cache" means deleting this data.
This will require the app a few more seconds to open the next time it is used as it will have to "repopulate" the cache with new copies of the deleted data. But if the cause is a corrupted file, the problem will go away.
Already the button Clear data will erase all of the app data, including folders, settings, and accounts, so don't use it if it's not needed. You will need to log in again and follow all the app setup steps after performing this procedure.
3. Update the app
Updating an app helps with many app crashes and can eliminate much of the crashes and freezes caused by them. Often when an app starts to crash there is an update available to fix it.
If your phone does not have auto-update enabled, open the Play Store, touch the three-line menu in the upper left corner of the screen, and then My apps and games. Find in the list the app you want to update and Touchez the button Update beside him. Try opening the app and see if the issue is gone.
Ideally, auto-update apps are always on, but as this feature consumes power and data, which is important if you're always on a 3G or 4G network, we recommend setting up the Play Store to update apps only when you're under coverage of a Wi-Fi network. To do this open the Play Store, Touchez the three-line menu in the upper left corner of the screen, and settings. Touchez on Update apps automatically and choose the option Wi-Fi only.
4. Uninstall and reinstall the app
If the troubled app didn't come pre-installed on your device, you can also try uninstalling and reinstalling it using the Play Store. Open the Play Store, Touchez the three line menu in the upper left corner of the screen, and My apps and games. Touchez the name of the app you want to remove and click Uninstall, which may take a few seconds. Then just install again.
5. The nuclear option: factory restoration
This is the alternative when all else fails, or if multiple apps are repeatedly crashing. It may be that some system file is corrupted, and the fastest way to get things back to what they used to be is with a "factory restore". That is, erase all apps, files and settings from the device, returning it to its original state when it left the factory.
Before you start, make a backup of all data on your device as everything on it will be erased. Follow the two tutorials below to do everything correctly.
To summarize the story: first try restarting the smartphone, and if it does not resolve clear the cache. This can solve 70% of related issues. If it does not work, clean the data. It still didn't work? Update the app, or uninstall and install again. Finally, and only in the latter case, try a factory restore.
So, were you able to solve the errors with our tips? Do you know of any other tips that can help with this problem?