Wireless controls are the best that modern consoles provide, but sometimes, these controls can be a nuisance, especially when they stop working for no discernible reason. With the DualShock 4 of PlayStation 4, the Bluetooth connection between the console and the control can sometimes be interrupted and create some problems. But do you know how to synchronize a PS4 control? We explain it to you in detail in this guide so you are ready to play again as soon as possible. Here you will find everything you need to know about how to synchronize your PlayStation 4 DualShock control with the PS4 console and solve possible connectivity problems. And if you want to connect a Dualshock 4 control to your PC, good news, because we explain it to you too.
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1. GET A USB CABLE
Synchronizing a PlayStation 4 DualShock control with a PS4 is extremely easy, but it requires a hardware component: a USB cable. There is no wireless solution to pair the controls via Bluetooth, so to synchronize new controls with your PS4, you will need a cable. The DualShock 4 comes with a colorless cable, but any USB 2.0 Micro-B cable will work. Connect the USB cable to the control or remote, then to the USB port on the PlayStation 4.
2. TURN ON THE PS4
When you turn on the PS4, your remote will automatically connect to the PlayStation thanks to the USB cable. You will have to press the PlayStation button in the center of the control to turn it on, and when you do, the PS4 will take you to the login screen to choose a player account associated with that control. You will know that the control is working because the LED light bar at the top of the control will turn blue (or another color, if it is not the first control connected: red for Player 2, green for Player 3, and pink for the player 4). That cable will also charge your control, with the light on yellow when the control is charging but not on.
3. MAKE SURE THE COMMAND / CONTROL IS LOADED
When you encounter problems with a control that does not work wirelessly with your console, a common problem with pairing is that the remote has an insufficient charge. And if you suspect that this could be the problem, disconnect it and then connect it again.
Make sure the control is charging when you connect it; When you're not using it, you'll see that the light bar at the top turns yellow. If it is not charging, you may have another problem or a defective cable.
4. RESET YOUR CONTROL TELLING THE PS4 THAT "FORGOT"
If your pairing problems are not related to power or cable, you may need to restart both the controller and the PlayStation 4 to pair them again. If you have a control that still works, you can do it in the PS4 configuration menu. It is on the home screen on the far right, represented by an icon of a suitcase.
Navigate to the menu Dispositives and then choose Bluetooth. You'll see all the controls there, as well as any other Bluetooth device you use with your PlayStation. Choose the one you are trying to reset (it can be difficult to guess and you may have to turn on all the controls or controls if you have more than one), select it and press X.
Now press the button Options on the remote to open a context menu, and select Forget device. This will cause your control to unlink from the PlayStation 4.
Once this is done, you should simply be able to connect the control with the USB cable to link it back to the console, as mentioned at the beginning of this guide.
5. MAKE A FORCED RESTART IN YOUR CONTROL OR COMMAND
If the new control pairing does not work, the problem could be the control itself and not the PS4. In that case, you must restart the control. You will need an unfolded paper clip (or something similarly thin and sturdy) with which to press a hidden button on your PS4 to reset it.
Now, turn off your PS4 and unplug it, as well as your router or Internet modem, so that your control does not receive any network signal when you restart it. When you're done, turn the knob and look for a small hole on the right side. Push the clip into the hole and press in the next three to five seconds. It is better to keep it pressed until you count to 10 to be sure.
When you have done that, reconnect both your router and your PS4. Turn on the PS4, then connect your control to the USB cable. That should re-match the control from scratch. If it does not work, the command may have broken down.
6. ALTERNATIVE: CONNECT BY USB ONLY
It is also possible to skip the Bluetooth wireless connection and play with the DualShock 4 controls or controls on a completely USB connection. Obviously, it is not the ideal solution when you can play wirelessly, but it is an effective solution when connectivity and signal problems persist. You can configure a control so that it only communicates with the PS4 via USB when it is plugged in by changing the settings in the Devices menu, as indicated above. In Dispositives, navigate to Controls and then configure any control to communicate only via USB when connected. That way, signal or Bluetooth problems should not affect the control as long as you have a wired connection.
* Article updated August 1, 2019 by Estefania Oliver