Solution: Blackberry Link does not work [Windows 10, Mac]

Solution: Blackberry Link does not work [Windows 10, Mac] 1

BlackBerry Link, formerly known as the BlackBerry Desktop Manager or BlackBerry Desktop Software, is software used on desktop computers to communicate seamlessly with BlackBerry 10 devices.


BlackBerry Link is easy to set up and use, but when it doesn't work on your Windows 10 computer, it can be more difficult than your usual trouble free nature.

If you're having trouble with the BlackBerry Link, you're in the right place.

Before using any of the solutions below, check the following issues that may depend on the effectiveness of the solutions:

  • What is the version of the BlackBerry Link software on your computer?
  • How do you connect your BlackBerry device to your PC using a USB or Bluetooth cable?
  • Do you have third party security on your computer?
  • What status is your device showing in Device Manager on your computer? Is there a yellow triangle next to it? This may indicate a problem.

Here are solutions to fix BlackBerry Link when it's not working Windows 10)

How to fix BlackBerry Link on Windows 10

1. Rename iTunes file

In case you have updated iTunes and then try to use BlackBerry Link, but it opens with error: BlackBerry Link has stopped working, please rename the iTunesPrefs.xml file and then restart BlackBerry Link.

Here's how to rename the iTunesPrefs.xml file:

  • Check Show hidden files and folders
  • Navigate to C: usersAppDataRoamingApple ComputeriTunes
  • Rename the iTunesPrefs.xml file to old

Once complete, turn off Show hidden files and folders.

Note– Renaming the file can affect the functionality of the iTunes application, such as iTunes sync, which will not be available on the BlackBerry Link.

2. Install the latest version of the BlackBerry Link software on your computer

Here's how to uninstall and then reinstall the latest version of BlackBerry Link:

  • The right button of the mouse Start
  • Select to run
  • Kind appwiz.cpl
  • press Get in
  • In Programs and characteristicsSelect Blackberry link (or BlackBerry desktop software)
  • Click Change and delete
  • About him Install shield Wizard select Remove
  • Click next
  • Below Uninstall optionsSelect Delete all user settings for BlackBerry Link
  • Click on OK
  • Click End up
  • Restart your computer

Download and install the latest version of BlackBerry Link after restarting your computer.

Follow the on-screen instructions to complete the installation, then check if the BlackBerry Link works.

3. Check the status of your device in Device Manager

Here's how to do this:

  • The right button of the mouse Start
  • Select Device administrator

device manager drivers

  • Go to the USB device you are having trouble with
  • Right click on it
  • Select Properties
  • Click general tongue
  • Check Device status chart to see if you have detected problems with your device

4. Run the hardware troubleshooter

Sometimes this error can be generated in Device Manager due to one of these reasons:

  • Device Manager cannot start the BlackBerry device
  • One of the drivers your device needs does not start
  • Device Manager has less information enough to recognize the device driver error

If you have problems with the BlackBerry Link, run the Hardware and Device Troubleshooter to resolve the problem. This checks for common problems and ensures that any new devices or hardware are properly installed on your computer.

Here's how to do it:

  • The right button of the mouse Start
  • Select Control Panel
  • To go View by option in the upper right corner
  • Click the drop down arrow and select Large icons

control panel big icons

  • Click Problem solving
  • Click See everything option on the left panel
  • Click Hardware and devices

hardware troubleshooter windows 10

Follow the instructions to run the hardware and device troubleshooter. The troubleshooter will begin detecting any problems, and you can use the suggestions in the troubleshooting report to resolve the problem.

5. Remove Kaspersky program

Sometimes the BlackBerry Link may not work because Kaspersky 2014 blocks access to your BlackBerry device. In this case, remove Kaspersky 2014, then upgrade to Kaspersky 2015.

6. Update Microsoft.NET framework

If you upgraded to the BlackBerry 10 operating system version and the BlackBerry Link does not work, your PC and device may no longer connect to each other.

This indicates a problem with the current version of the Microsoft.NET framework that causes the BlackBerry Link to not work, when the program locale is configured in some languages.

The solution here is to update the Microsoft.NET framework to version 4.5 or a later version.

Did any of these solutions work for you? Let us know in the comments section below.


From the editor Note- This article was updated in May 2020 with even more solutions for BlackBerry users.